Sharon TL Bastien, Trading as Flying Tots, respects your privacy and is committed to protecting your personal data. This privacy policy will inform you of how we handle your personal data when you visit our website (regardless of where you access it from) and explain your privacy rights and how the law protects you.
This privacy policy is presented in a layered format, allowing you to click through to the specific sections below. Alternatively, you can download a PDF version of the policy here: www.flyingtots.co.uk. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.
1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED
4. HOW WE USE YOUR DATA
5. DISCLOSURES OF YOUR DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. GLOSSARY
1. Important information and who we are
Purpose of this privacy policy
This privacy policy aims to give you information on how Flying Tots collects and processes your personal data through your use of this website, including any data you may provide when you register on our app or website.
By providing us with your data, you warrant to us that you are over 13 years of age. This website is not intended for children, and we do not knowingly collect data relating to children.
You must read this privacy policy together with any other privacy policy or fair processing policy we provide on specific occasions when collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Data Controller
Sharon T L Bastien/Trading as Flying Tots is the controller and responsible for your personal data (collectively referred to as "COMPANY", "we", "us", or "our" in this privacy policy).
We have appointed a data privacy manager responsible for overseeing questions related to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details below.
Contact details
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:
Full name of Data Privacy Manager: Sharon T L Bastien/Trading as Flying Tots
Email address: info@flyingtots.co.uk
Postal address: 25a Cumberland Road. London W3 6EX
You have the right to complain at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to address your concerns before you approach the ICO, so do not hesitate to contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes
We regularly review our privacy policy. This version was last updated on 1st June 2025. The personal data we hold about you must be accurate and current. Please keep us informed if your data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies or practices. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped as follows:
• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Applicant Data includes processing applications for nanny placements, conducting interviews, reviewing CVs, and providing other childcare contracting services.
• Contact Data includes billing, delivery, email, and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, login data, browser type and version, time zone setting, location, and types and versions of browser plug-ins. Operating system and platform, and other technologies on the devices you use to access this website. The source of this data is our analytics tracking system. We process this data to analyse your use of our website and other online services, administer and protect our business and website, deliver relevant website content and advertisements to you and understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests, which is, in this case, to enable us to properly administer our website and our business and grow and decide our marketing strategy.
• Profile Data includes your username and password, purchases or orders made by you, interests and preferences, feedback, and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences for receiving marketing from our third parties and us, as well as your communication preferences. We process this data to enable you to participate in our promotions, such as competitions, prize draws, and free giveaways, to deliver relevant website content and advertisements to you, and to measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests: to study how customers use our products and services, develop them, grow our business, and inform our marketing strategy.
We also collect, use and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data could be derived from your data, but is not considered personal data in law, as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, suppose we combine or connect Aggregated Data with your personal data so it can directly or indirectly identify you. In that case, we treat the combined data as personal data per this privacy policy.
Sensitive Data
We need to collect your sensitive data to deliver childcare services.
SENSITIVE DATA REQUIRED
Child personal details
Adult personal details, including business profession/work
Genetic data
Health-related data
If you fail to provide personal data
Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you, including through:
• Direct interactions. You may give us your identity, contact information, and financial data by filling out forms or corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you
• apply for our products or services.
• create an account on our website or app.
• subscribe to our service or publications.
• request marketing to be sent to you.
• enter a competition, promotion, or survey; or
• give us feedback or contact us.
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data using cookies, server logs, and other similar technologies.
• Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out:
Technical Data from the following parties:
(a) analytics providers such as Google based outside the EU.
(b) advertising networks Google based outside the EU; and
(c) search information providers such as Google OR outside the EU.
• Contact, Financial and Transaction Data from technical, payment and delivery service providers.
• Identity and Contact Data from data brokers or aggregators.
• Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract, we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights, do not override those interests.
• Where we need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data. However, we will obtain your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in table format, a description of all the ways we plan to use your personal data and which legal bases we rely on to do so. We have also identified our legitimate interests where appropriate.
Note that we may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing, including basis of legitimate interest
To register you as a new customer (a) Identity
(b) Contact Performance of a contract with you
To process and deliver your order, including:
(a) Manage payments, fees
(b) Collect and recover money owed to us (a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications (a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you, which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey (a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications (a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications Necessary for our legitimate interests (to develop our products/services and grow our business)
Marketing
We strive to provide you with choices regarding specific personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view of what we think you may want or need or what may be of interest to you. This is how we decide which products, services, and offers may be relevant to you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or registered on our app or website and you have not opted out of receiving marketing communication
Third-party marketing
We will obtain your express opt-in consent before sharing your personal data with any third party for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website, checking or unchecking relevant boxes to adjust your marketing preferences, following the opt-out links on any marketing message sent to you, or contacting us directly.
If you opt out of receiving these marketing messages, this will not apply to personal data that we collect as a result of other transactions.
Cookies: www.flyingtots.co.uk
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Change of purpose
We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason. That reason must be compatible with the original purpose. If you wish to explain how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for a purpose unrelated to our original purpose, we will notify you and explain the legal basis for doing so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may share your personal data with the parties listed below for the purposes outlined in the table (Purposes for which we will use your personal data) above.
• Specific third parties listed in the table
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change occurs in our business, the new owners may use your personal data in the same manner as outlined in this privacy policy.
We require all third parties to respect the security of your personal data and treat it in accordance with applicable law. We do not permit our third-party service providers to use your personal data for their purposes. Instead, we only allow them to process it for specified purposes and under our instructions.
International transfers
Many of our external third parties are based outside the EEA, so their processing of your personal data will involve transferring data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see the European Commission's Adequacy of the Protection of Personal Data in Non-EU Countries.
• Where we use certain service providers, we may use specific contracts approved by the European Commission, which give personal data the same protection it has in Europe. For further details, see the European Commission's model contracts for the transfer of personal data to third countries.
Please contact us if you require further information on the specific mechanism we use for transferring your personal data outside the EEA.
Data security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. Additionally, we limit access to your personal data to employees, agents, contractors, and other third parties who have a legitimate business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have implemented procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
How long will you use my personal data?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for an extended period in the event of a complaint or if we reasonably believe there is a prospect of litigation regarding our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law, we are required to retain basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease to be customers for tax purposes.
In certain circumstances, you can request that we delete your data; see your legal rights below for further information.
In certain circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. In such cases, we may use this information indefinitely without further notice.
6. Your legal rights
Under certain circumstances, you have rights under data protection laws about your personal data. Please click on the links below to find out more about these rights:
• Request access to your personal data
• Request correction of your personal data
• Request the erasure of your personal data
• Object to the processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent
• If you wish to exercise any of the rights set out above, please contact: info@flyingtots.co.uk
• No fee is usually required
• You will not have to pay a fee to access your personal data (or exercise any other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
• What we may need from you
• We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to request further information related to your request, which will help us expedite our response.
• Time limit to respond
• We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made multiple requests. In this case, we will notify you and keep you updated.
7. Glossary
LAWFUL BASIS
Legitimate Interest refers to our business's interest in conducting and managing our operations to provide you with the best service and product, as well as the most secure experience. We ensure that we consider and balance any potential impact on you (both positive and negative) and your rights before processing your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you from specific activities by contacting us.
Performance of Contract means processing your data where it is necessary to perform a contract to which you are a party or to take steps at your request before entering into such a contract.
Complying with a legal obligation means processing your personal data when it is necessary to fulfil a legal requirement to which we are subject.
THIRD PARTIES
External Third Parties
• Service providers acting as processors based in the United States and Canada who provide IT and system administration services.
• Professional advisers acting as processors or joint controllers, including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to verify that we are processing it lawfully.
Request correction of the personal data we hold about you. This enables you to have any incomplete or inaccurate data corrected, though we may need to verify the accuracy of the new data you provide to us.
Request the erasure of your personal data. This enables you to request that we delete or remove personal data where there is no legitimate reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
Object to the processing of your personal data where we rely on a legitimate interest (or those of a third party), and there is something about your particular situation that makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object when we are processing your data for direct marketing purposes. In some cases, we may demonstrate that we have compelling and legitimate grounds to process your information, which may override your rights and freedoms.
Request a restriction on the processing of your personal data. This enables you to ask us to suspend the processing of your data in the following scenarios:
• If you want us to verify the accuracy of the data.
• Where our use of the data is unlawful, but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or a third party. We will provide you, or a third party you have chosen, with your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time when we rely on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may be unable to provide you with certain products or services. We will advise you if this is the case at the time you withdraw your consent.